Reference

What You Agree To When You Use dewi91

These terms set out the rules that apply to your dewi91 account — how it works, what we expect from you, and what you can expect from us.

Applies to all accountsCovers DANA, OVO, GoPay depositsSubject to local lawUpdated when policy changesContact us with any questions
dewi91 What You Agree To When You Use dewi91
HOW WE HANDLE THIS

Data, Security and Your Account Rights

Account Data Handling

We store only the data needed to operate your account — name, contact details, and wallet information for DANA, OVO, or GoPay transactions. Data is never sold to third parties and is held in line with applicable data rules.

Session and Cookie Use

Cookies keep your session active and remember your lobby preferences across visits. You can adjust cookie settings through your browser, though some account functions require session cookies to work correctly.

Account Security Practice

Login to your dewi91 account uses OTP verification sent to your registered number. We do not store card details. Wallet top-ups via GoPay, OVO, or DANA are confirmed through each app's own PIN or biometric step.

Requesting Changes or Closure

To update personal details, request a data export, or close your account, contact support via live chat or email. We process account closure requests within three business days and confirm by email when complete.

TERMS CONTACT

Reach Us About These Terms

Live Chat The fastest path to a terms clarification. Open the chat window from any page in your account and our team will respond. Available around the clock for account and policy questions.
Email Support For detailed terms queries — account closures, eligibility checks, or payment policy questions — send us an email. We respond within one business day and keep a record of the exchange for your reference.
Account Help Centre Your account settings page includes a policy section where common terms questions are answered directly. Check there first before contacting support — most wallet and access questions are covered.

Common Questions About These Terms

Yes — these terms apply to any account holder accessing dewi91, including players in Depok, Denpasar, or elsewhere in Indonesia, where access is permitted under local law.

No. We notify you before any change takes effect. If you continue using your account after that notice, you are accepting the updated terms. You can always contact support if you have questions about a specific change.

We use your wallet details only to process deposits and withdrawals you initiate. We do not store full wallet credentials — each transaction is confirmed through your own DANA, OVO, or GoPay app.

Send a request via email or live chat. We will compile your account data and send it to your registered contact within the timeframe required by applicable data rules — usually within a few business days.

Yes. Contact support through live chat or email, ask for account closure, and we will process it within three business days. Any pending balance will be returned to your registered wallet before closure is finalised.

We may suspend accounts involved in fraudulent activity, identity misrepresentation, or misuse of the payment system. We will notify you and explain the reason before any permanent action is taken.