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Your Rights and Our Commitments on dewi91

Everything on dewi91 — your account, your wallet connections to DANA, OVO, or GoPay, and your access to the lobby — operates within a clear legal framework. Availability depends on local law and is open to you where your region permits.

Account TermsPrivacy PolicyCookie UseData RightsEligible Regions
dewi91 Your Rights and Our Commitments on dewi91
LEGAL CONTACT

Reach Us About Policy or Account Questions

Team online

Live Chat

Open the chat widget from any page on dewi91 to reach our Indonesia support team. Available around the clock for account and policy questions.

Email Support

Send a detailed request to our support address for data access, account review, or formal policy queries. We respond within one business day.

Account Help Centre

The Help Centre inside your account covers common legal questions — data requests, cookie settings, and how to update your registered contact details.

ACCOUNT SECURITY

How We Protect Your Data and Account Access

Data Handling

We collect only what your account needs to function — contact details, transaction records, and session data. Nothing is shared with advertisers or sold to data brokers.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve the lobby experience. You can manage cookie preferences from the settings panel in your account.

Account Security

Login is protected by OTP verification sent to your registered number. If you notice unrecognised activity, contact live chat immediately and we will lock the account while we investigate.

Data Retention and Requests

We retain account data for as long as your account is active and for the period required by applicable law after closure. To request access or deletion, contact support with your registered email.

Common Questions About Legal Terms and Your Rights

No. When you deposit via DANA, OVO, or GoPay, the transfer is completed inside your wallet app. We receive only a confirmation of the transaction — your wallet credentials and PIN never pass through our system.

Contact our support team by email or live chat with your registered account details. We will compile and send your data within the timeframe required by applicable local law.

Yes. Submit a deletion request through live chat or email. We will close the account and remove personal data, retaining only what local law requires us to keep for a defined period.

We notify you at the email address on your account before any material change takes effect. Continuing to use the platform after that date means you accept the updated terms.

Availability depends on local law and is open where your region permits. It is your responsibility to confirm that accessing the platform complies with the rules in your area.

Open the settings panel inside your account to review and adjust cookie preferences. You can accept all, reject non-essential cookies, or update your choice at any time without affecting your login session.